We at Alkon Plastics, strive to provide our customers the best possible experience throughout their journey with us. We are committed to providing our customers with quality service and reliable product delivery. Our Shipping and Delivery Policy outlines the procedures and processes we use to ensure that all your orders are shipped and delivered in a timely and secure manner.
1. Shipping Method:
- We offer a variety of shipping methods to our customers, including Standard and Express Delivery.
- Standard Delivery usually takes 7-14 business days, delivery cost for the same is covered by the company, whereas Express Delivery usually takes 5-7 business days, delivery cost for the same is borne by the customer.
- Please note that delivery times may vary depending on the destination and product availability.
2. Free Shipping:
- We offer free shipping (Standard Delivery) and delivery of products to customers within India. Our delivery partner takes around 7 to 14 days for delivering the order, which might vary depending on the pin code.
3. Late Delivery:
- In the event that your order is not delivered within the expected time-frame, please contact us at onlinesales@alkonplastics.com. Our customer service team will investigate the cause of the delay and take the necessary steps to ensure that your order is delivered as soon as possible.
- In case of any predicted delay in delivery, customers will be notified with the expected delivery date in advance.
- Also, customers can track their order from the time it is dispatched until it is delivered. Furthermore, customers can also get in touch with our support team in case of any further queries.
4. Missing Items in Order:
- If you receive an order that is missing items, please contact us immediately at onlinesales@alkonplastics.com. Our customer service team will investigate the cause of the missing items and take the necessary steps to ensure that the items are delivered to you as soon as possible.
- Either we can arrange for a replacement order for the missing item to be sent to you as soon as possible or provide a refund for that missing item.
5. Order Tracking:
- We understand that you may want to stay informed about the status of your order, so we provide a convenient online order tracking service. You can access this service by logging into your account and clicking on the “Order Tracking” link.
6. COD Orders:
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We also provide our customers with the option of Cash on Delivery (COD). In case of COD, customers can make the payment at the time of delivery itself.
- If you have placed a COD order with us, we will contact you via phone or text message to confirm the order before it is shipped. The attempt would be made twice in case the order is not confirmed, at different times to make sure it is attended.
7.
We make sure that all the products are properly packaged and handled carefully. In case of any damage to the product (only manufacturing defects), we ensure that customers are refunded or replaced with the same product. For further details please check our Return Policy.
8. Unavailable Products:
- The products that are unavailable for shipping/purchase on the website, you can drop an enquiry mail on onlinesales@alkonplastics.com, our sales team will get in touch with you.
At Alkon Plastics, we strive to provide our customers with a seamless and secure shopping experience. We are committed to delivering your orders on time and in perfect condition. If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at info@alkonplastics.com.