Returns Policy

WARRANTY

  • We hereby give warranty of 10 days for the following scenarios, from the date of Invoice and supply:-
    • Any manufacturing defect observed in our products
    • damaged goods delivered
  • We will be liable for free replacement if the products are observed to be defective due to manufacturing defects.
  • However, we reserve the right to put our products for testing before accepting the claim of manufacturing defect. Hence, Email us a few photographs with the order number and a scanned copy of the invoice to onlinesales@alkonplastics.com
  • Mechanical breakage/Damage due to mishandling by personnel is not covered under the scope of our warranty.
  • Warranty is only valid against an original invoice received at the time of purchase.

 

RETURN POLICY

We understand that sometimes products may not meet your expectations, and we are here to help you. We offer a 10 - day return window for all our products without any cancellation fees with 100% refund for the best experience and satisfaction.

Returns:

  1. We accept returns within 10 days of delivery. If you are not satisfied with the product you purchased, you may initiate a return by sending us an email at onlinesales@alkonplastics.com
  2. In order to be eligible for a return, the product must be unused, undamaged and in the same condition that you received it. The product must also be in the original packaging.
  3. If you meet the conditions above, we will initiate the return process and will provide you with a return shipping label.
  4. Once we receive the product, we will inspect it to make sure it meets the return criteria. If everything is in order, we will refund you the full purchase price (including the shipping costs) within 3-5 business days post the acceptance.
  5. If you are unable to do so within 10 days, unfortunately the company shall not be held liable to replace the order.
  6. The return package should be strongly and adequately packaged so that there is no further damage of products during transit 

Refunds:

  1. Refunds will be processed within 3-5 business days after we have received and accepted the returned product.

Cancellations:

  1. If you decide to cancel your order before it has been shipped, please contact us immediately at onlinesales@alkonplastics.com. We will cancel the order and issue a full refund if paid online.
  2. If the order has already been shipped, please contact us to arrange for a return and processing of the refund.

For any additional questions, please contact us at onlinesales@alkonplastics.com. We are here to help you!